Our Return Policy
Because beauty and personal-care products are hygiene-sensitive, returns should be requested only for eligible order issues such as receiving a damaged, defective or incorrect product.
Eligible Returns
We will review requests where the product received is damaged, defective, incorrect or otherwise materially different from the confirmed order. Eligibility is subject to inspection and the circumstances of the order.
Non-Returnable Products
Opened or used beauty products, products damaged after delivery through customer handling, and change-of-mind requests may not be eligible for return because of hygiene and product-safety considerations.
Damaged or Incorrect Items
If your package arrives damaged or contains the wrong item, contact us promptly. Keep the product, packaging and any labels until we have reviewed the issue. Clear photos may be requested.
Refunds
When a refund is approved, we will confirm the applicable refund method and amount with you. Processing time can depend on the payment or refund method used for the order.
How to Request a Return
Message Kohetoor on WhatsApp with your order details, the reason for the request and photos where useful. Do not send a product back before we confirm the return instructions.